Apple Mail

Supported Product

Apple's Mail is among several email clients in use on campus, and is not supported by all schools and units. Please refer to the document Email Specifications by School, or speak with your local support provider to find out which e-mail client is recommended for your use.

Mail is a graphical email client for OS X that accesses mail on remote servers via either the Internet Message Access Protocol (IMAP) or the Post Office Protocol (POP). To use Mail, you need an account on a mail server running IMAP or POP.

Important note: all versions of Apple automatically update to the latest available versions for their respective operating systems, currently 4.5 for OS X Snow Leopard and currently 5.3 for OS X Lion. Information Systems & Computing (ISC) strongly suggests allowing these update processes to complete.

Availability

  • Mail 4.2 is included in the default install of Mac OS 10.6.x Snow Leopard. Updating to Mac OS 10.6.8 brings the Mail version to 4.5.
  • Mail 5.0 is included in the current default install of OS X Lion. Updating to 10.7.4 brings the Mail version to 5.3.
  • Mail 6.0 is included in the current default install of OS X Mountain Lion.

Related resources

  • Apple's Mail product page.

Apple's Mail 4.5 (for OS X Snow Leopard) and Mail 5.3 (for OS X Lion) are on the supported products list for Fiscal 2013. Support for Mail 3.6.x was discontinued when support for OS X Leopard was retired in Fiscal 2013.

Product history at the University

Apple Mail has been supported at the University since Fiscal 2004.

The 2005 client/server email client evaluation team evaluated Mail 1.3.x in Spring 2005 and gave it supported and recommended status for Fiscal 2006, while giving Mail 2.0.x supported status. The 2007 client/server email client evaluation team evaluated Mail 1.3.x and Mail 2.1.x in Spring 2007. They gave both versions of Mail supported status when used in IMAP/POP environments for Fiscal 2008. For Fiscal 2009, support was phased in for Mail 3.3.x (for Mac OS 10.5.x) while support for Mail 1.3.x was discontinued when Mac OS 10.3.x was phased out in July 2008. This support was carried forward into Fiscal 2010, with support for Mail 4.x being added with the release of Mac OS 10.6 Snow Leopard in August 2009. Support for Mail 2.1.x was discontinued when Mac OS 10.4.x was phased out in July 2011. Support for Mail 3.6.x was discontinued when OS X Leopard was phased out in July 2012.

OS X Mountain Lion version

Mail 6.0 is included in the current default install of OS X Mountain Lion. Updating to 10.8.2 or later brings the Mail version to 6.2.

Follow the instructions below to configure Apple Mail for the Penn Online Directory (LDAP).

  1. Launch Apple Mail.
  2. From the Mail menu, select Preferences... .
  3. Click the Composing icon.
  4. Ensure the Automatically complete addresses checkbox is selected, then click Configure LDAP... .
  5. Mail may ask if it can use the directory.upenn.edu item in your keychain. If so, click Always Allow.
  6. Ensure the Active checkbox is selected for the Penn Online Directory.
  7. Click Done.
  8. Quit Mail.

The instructions below are for using Apple Mail to connect to ISC's Zimbra email service

Configuration

  1. Launch Apple Mail.
  2. From the Mail menu, choose Preferences...
  3. Click the Accounts icon.
  4. Click the plus (+) symbol in the lower left corner. The Add Account wizard appears.
  5. Enter your first and last name in the Full Name: field.
  6. In the Email Address: field, enter username@yourmailservername.upenn.edu, where username is your Zimbra account username.
    • Your mail server name may be @pobox.upenn.edu, @mail.med.upenn.edu, etc depending on your local environment
  7. Supply your Zimbra account password in the Password: field
  8. Click Continue.
  9. In the Incoming Mail Server section, in the Account Type: dropdown, select IMAP.
  10. In the Description: field, enter something descriptive such as Zimbra mail.
  11. In the Incoming Mail Server: field, enter mailbox.zimbra.upenn.edu.
  12. Click Continue.
  13. In the Incoming Mail Security section, click the Use Secure Sockets Layer (SSL) checkbox.
  14. In the Authentication: dropdown box, select Password.
  15. Click Continue.
  16. In the Outgoing Mail Security section, in the Description: field, enter something descriptive such as Zimbra SMTP.
  17. In the Outgoing Mail Server: field, enter mailbox.zimbra.upenn.edu.
  18. Check the Use Authentication checkbox.
  19. Supply your Zimbra account credentials in the User Name: and Password: fields.
  20. Click Continue.
  21. In the Outgoing Mail Security section, click the Use Secure Sockets Layer (SSL) checkbox.
  22. In the Authentication: dropdown box, select Password.
  23. Click Continue.
  24. Close the Accounts dialogue box.
  25. In the Account Summary section, review your settings, check the Take account online checkbox, then click Create.
  26. Now you can check your Zimbra mail by highlighting your Zimbra account icon in the left pane, then clicking Get Mail.

Mail will now access your Zimbra mail over IMAP.

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Date Posted: March 15, 2013 Tags: Provider Resource, Supported Product, Mail

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