Configuring Entourage 2008 EWS

This document provides instructions for configuring Microsoft Entourage 2008 EWS for use with Microsoft Exchange-based email and calendaring.

Entourage 2008 is one of several email clients in use on campus and is not supported by all Schools and Centers. For the recommended email client you should use, see Email Specifications by School or ask your Local Support Provider (LSP).

Important note: you must update Office 2008 via Microsoft AutoUpdate and also install Entourage Web Services prior to configuring Entourage. The Entourage version number should be 13.1.0 or above.

OS X compatibility

Entourage 2008 EWS functions as expected in OS X Mountain Lion.

Availability

Entourage is a component of Office 2008.

Documentation

The following documentation is available for this product:

Training

A number of Schools and Centers at Penn are providing lynda.com training to their faculty and staff. Considerable training is offered for Entourage 2008. For more information, see the lynda.com @ Penn page.

Related resources

The University supports Entourage 2008 EWS for Fiscal 2013. Support for versions of Entourage previous to EWS was retired at the end of Fiscal 2011.

Product history at the University

The 2005 client/server email client evaluation team evaluated Entourage 2004 in Spring 2005 and did not give it supported status. The 2007 client/server email client evaluation team evaluated Entourage 2004 in Spring 2007 and gave it supported and recommended status when used with Microsoft's Exchange protocol for Fiscal 2008. Entourage 2008 was released as part of Office 2008 in January 2008 and the University supported Entourage 2004 for Fiscal 2009 while supporting and recommending Entourage 2008 for Fiscal 2009. These levels of support were extended into Fiscal 2010. Support for Entourage 2004 and versions of Entourage 2008 previous to SP2 was retired at the end of Fiscal 2010. Support for versions of Entourage previous to EWS was retired at the end of Fiscal 2011.

Entourage EWS

Microsoft released Entourage 2008 for Exchange Web Services client (otherwise known as Entourage 13.0.0 or Entourage EWS) on August 13th, 2009.

Entourage EWS is a substantial upgrade to Entourage 2008 RTM, but is not a complete fix for all of Entourage's deficiencies. In extensive public and private beta testing, it has performed notably better in calendar synchronization and somewhat better in other areas. Information Systems & Computing (ISC) believes that Entourage EWS is a solid upgrade for Entourage 2008 users.

OS X compatibility

Entourage 2008 EWS functions as expected in OS X Mountain Lion.

Usage notes

In order to view free/busy time for attendees, you must use the invitee's PennKey or select him or her from the Global Address book. Entering other addresses such as username@isc.upenn.edu or username@upenn.edu will not permit you to view free/busy time for the invitees.

Configuring Entourage 2008 EWS for Exchange

  1. Launch Entourage 2008.
    If no component application of Office 2008 has previously been used, the Microsoft Office Setup Assistant opens and asks you to create an Office identity. Go to step 2
    If other component applications of Office 2008 have previously been used, but Entourage has not, go to step 10
    If Entourage has been previously used, go to step 7
  2. In the First name: field, enter your first name. You may enter other optional information.
  3. Click Continue. The Setting Up Office dialog box appears.
  4. Click Continue. The Customer Experience Improvement Program dialog box appears.
  5. Click Continue. The Get Started dialog box appears.
  6. Click Finish. The Microsoft Office Setup Assistant closes and Entourage opens. Go to step 10
  7. Click New ... . The New Identity dialog box appears.
  8. In the Identity name: field, enter ISC Exchange
  9. Click OK. The Entourage Inbox loads with a welcome message and the Entourage Setup Assistant appears.
  10. Select Start using Entourage without importing anything and click the right arrow. The Set Up a Mail Account dialog appears. Go to step 13.
  11. Go to Tools > Accounts... The Accounts dialog appears.
  12. Click the New button. The Set up a Mail Account dialog appears.
  13. Enable the My account is on an Exchange server checkbox.
  14. In the E-mail address: field, enter your full Exchange email address, i.e. username@exchange.upenn.edu
  15. Click the right-arrow to continue. The Account Information dialog appears.
  16. In the Domain: field, enter kite
  17. In the Account ID: field, enter your username
  18. In the Password: field, enter your email password.
  19. Enable the Save password in my Mac OS keychain checkbox.
  20. Click OK. The Automatic Configuration Succeeded dialog appears.
  21. Click the right-arrow to continue. The Verify and Complete Settings screen appears.
  22. Click the right-arrow to continue. A dialog box will ask if you want to verify your account settings.
  23. Click Skip. The Setup Complete screen will appear.
  24. In the Account name: field, enter ISC Exchange
    You may enable the Add this new e-mail address to your "Me" contact checkbox if you want to include this email address in Entourage's contact information.
  25. Click Finish. Entourage may ask if you would like to make it your default email program.
  26. Click No or Make Default as appropriate. The Exchange environment will begin to load. Depending on how much mail, contacts, and calendar items are in your ISC Exchange account, this may take a while.
  27. Go to Tools > Accounts... The Accounts dialog appears.
  28. Click the Mail tab.
  29. Double-click the ISC Exchange selection. The Edit Account window appears.
  30. Click the Advanced tab.
  31. Enable the This LDAP server requires a secure connection (SSL) checkbox.
  32. Click OK.
  33. Close the Accounts dialog.

Enabling LDAP in Entourage 2008

To use Entourage 2008 with the Penn Online Directory, you must enable LDAP.

  1. Go to Tools > Accounts... The Accounts dialog appears.
  2. Click the Directory Service tab.
  3. Click New. The Account Setup Assistant window appears.
  4. Click Configure Account Manually. The Edit Account window appears.
  5. In the Account name: field, enter Penn Online Directory
  6. In the LDAP server: field, enter directory.upenn.edu
  7. Enable the This LDAP server requires authentication checkbox.
  8. Click Click here for advanced LDAP options.
  9. Enable the This LDAP server requires a secure connection (SSL) checkbox.
  10. In the Account ID: field, enter uid=username, ou=PennPeople, dc=upenn, dc=edu, where username is your actual PennKey name.
  11. In the Password: field, enter your PennKey password.
  12. Click Options.
  13. In the Search base: field, enter ou=PennPeople, dc=upenn, dc=edu
  14. Click OK.
  15. Close the Accounts dialog.
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Date Posted: March 14, 2013 Tags: Provider Resource, Supported Product, Mail

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