Symantec Endpoint Protection

Supported Product

Symantec Endpoint Protection is recommended for use at the University. It checks hard drives, removable media, and email attachments for known computer viruses and removes any that it finds, including macro viruses. It also monitor yours computer and notify you of any infection attempts. Symantec Endpoint Protection is site licensed at Penn and available free of charge to members of the Penn community.

Licensing

The University of Pennsylvania owns the Symantec Endpoint Protection license.

Students may install Symantec Endpoint Protection on their personal computers.

Faculty and staff may install Symantec Endpoint Protection on their University-owned systems. Also, faculty and staff may install the software on a single personal computer in accordance with the terms of the retail license agreement.

Related resources

Before you download

Some Schools and Centers manage Symantec's Windows updates via their own network servers. That is, the School or Center will control, monitor, and update the virus updates on your machine from their network server. Faculty and staff should speak with their Local Support Provider (LSP) to determine how their virus updates will be managed.

The software available from this page is configured so that virus update files are managed directly from Symantec's web site. With the exception of faculty and staff, this configuration should suffice for most users.

Download and setup instructions

Step 1 - Remove existing antivirus software
If you already have antivirus software installed on your computer, such as VirusScan for Windows, you should remove it before installing Symantec's antivirus products. Windows users must also remove earlier versions of Symantec AntiVirus or Symantec Endpoint Protection, before installing Symantec Endpoint Protection 12.1.2.
Removal instructions

Step 2 - Download antivirus software
Symantec's antivirus products are available for download using your PennKey and password. Before the software will download to your machine, you will need to agree to the licensing agreement.
Download Symantec Endpoint Protection

After you accept the licensing agreement, in the "Save As" window, create or go to the directory in which you want to save the file, append .exe to the file name if it is not already there, and click "Save". Open this directory, double-click the installation file, and follow the on-screen instructions accepting the defaults. After you finish, you can delete the installation file.

Note: Internet Explorer users may need to append .exe to the filename after downloading Symantec Endpoint Protection to the desktop.

Step 3 - Update now!
If you installed the software as instructed in step 2, it should have automatically run LiveUpdate to get the latest virus update files. If not, run LiveUpdate immediately after installation.

Step 4 - Scan your computer for viruses
Symantec Endpoint Protection's realtime autoprotection has been enabled to check for viruses daily.

Step 5 - Keep your antivirus definitions up-to-date
In case of a virus emergency, you'll want to run LiveUpdate manually to get the latest virus protection and to keep your virus definitions up-to-date.

Step 6 - Delete viruses from Quarantine
You can delete infected files from the Quarantine.

Consult additional instructions to learn how to scan your computer for viruses, keep your antivirus definitions current, and delete viruses from Quarantine.

The software available from this page is configured so that virus update files are managed directly from Symantec's web site. This configuration should suffice for most users.

Download and setup instructions

Step 1 - Remove existing antivirus software
If you already have antivirus software installed on your computer, you should remove it before installing Symantec's antivirus products.

Step 2 - Download antivirus software
Symantec's antivirus products are available for download using your PennKey and password. Before the software will download to your machine, you will need to agree to the licensing agreement.
Download Symantec Endpoint Protection

After accepting the licensing agreement, the file will automatically unzip and place an installer in your default download location (probably your Downloads folder). Double-click the installer icon and follow the on-screen instructions accepting the defaults. After you finish, you can delete the installer.

Step 3 - Update now!
If you installed the software as instructed in step 2, it should have automatically run LiveUpdate to get the latest virus update files. If not, run LiveUpdate immediately after installation.

Step 4 - Scan your computer for viruses
The antivirus software has been configured to automatically scan your computer to keep it free from viruses.

Step 5 - Keep your antivirus definitions up-to-date
In case of a virus emergency, you'll want to run LiveUpdate manually to get the latest virus protection and to keep your virus definitions up-to-date.

Step 6 - Delete viruses from Quarantine
You can delete infected files from the Quarantine.

Consult additional instructions to learn how to scan your computer for viruses, keep your antivirus definitions current, and delete viruses from Quarantine.

Symantec Endpoint Protection Support Tool

The Symantec Endpoint Protection (SEP) Support Tool can be used either to diagnose problems that you encounter, or proactively to ensure that your computer is ready to install the Endpoint Protection manager or client.

Options for data collection for analysis include:

  • Pre-installation check for SEP 11.x
  • AV console not installed
  • Definitions and Content Signatures
  • Load Point Analysis

It takes ~5-10 minutes for the tool to gather the Load Point Analysis data, but all the rest of the data gets collected rather quickly. Once the tool has finished collecting all the requested data, it lays out the options for analyzing said data. Reports can be saved to the local machine. They end with a .sdbz extension.

Other notable points from the Help file:

  1.  The Symantec Endpoint Protection Support Tool (SEP_ST or ST) is a utility designed to quickly and efficiently diagnose common issues encountered with Endpoint Protection and the Endpoint Protection Manager. Currently the utility is limited to issue diagnosis on the local machine (IE: The machine that is running the utility).
  2. Due to time constraints, it is best to only select what would be relevant to your issue. For example: if you are having trouble installing the Endpoint Protection Client, you would select "installation" and then "SEP Client"

NOTE: The SEP Support Tool can be downloaded directly from SEP 11.0.5 clients (and higher) via the "Help and Support" button -> "Download Support Tool" option. Symantec has a full write-up about the SEP Support Tool for those interested (includes download).

Server administrators only

For current/latest releases of antivirus software

Note 1: Symantec Endpoint Protection (SEP) 12.x is a suite of applications (you can choose which ones to install) that contains the latest revision of Symantec's antivirus product. The last full release of the standalone SAV corporate product was SAV 11.

Note 2: You can manage SAV 11.x clients from a SEP 12.1 server. However, you cannot manage SEP 12.x clients from a SAV 11.x or earlier version of SAV server. If you do not want to migrate all of your SAV 11.x and earlier clients at one time to SEP 12.x, you can run two managed servers in parallel. One SAV 11.x server to manage your SAV 11.x and earlier clients and one SEP 12.1 server to manage your SEP 12.x clients.

Note 3: Refer to the SEP 12.x vs. SAV 11.x  document for differences between SEP 12.x and SAV 11.x, migration information, and relevant tips.

Note 4: As of SEP 12.x all Enterprise Management Applications require the installation of a license file. Please contact the ISC Provider Desk to obtain the correct license file.

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Date Posted: March 19, 2013 Tags: Provider Resource, Supported Product, Symantec Endpoint Protection

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