Email Specifications by School

There are several email clients in use on campus, and it is important that you choose the one which is supported by your school or unit. The list below indicates what email clients are supported for faculty, staff, and students in each of Penn's schools. If your unit is not listed, or you have additional questions about email support, please speak to your Local Support Provider.

Annenberg School for Communication

Faculty and Staff

Recommended system for office use:

Outlook 2007

Recommended system for home use:

Outlook 2007 or Webmail (exchange.asc.upenn.edu)

Contact person:

Help Desk 215-573-8361
support@asc.upenn.edu

Support person:

Help Desk 215-573-8361

Penn Dental Medicine

Dental email specifications are available here: https://inside.dental.upenn.edu/it/email (PennKey login required). If you are unable to access Inside SDM and you are currently faculty, staff, or student/resident, please contact the SDM IT Service Desk at sdmhelp@dental.upenn.edu

Faculty and Staff

Recommended system for office use:

Microsoft Exchange via Outlook 2010 or Apple Mail (Version 5.2 in Mac OS X.7 Lion), or Outlook Web Access

Recommended system for remote access to email:

Microsoft Exchange via Outlook Web Access at https://mail.exchange.upenn.edu/owa

Support person:

SDM Service Desk (by appointment only)
sdmhelp@dental.upenn.edu

Inside SDM https://inside.dental.upenn.edu/it/email (PennKey login required)

Students

Recommended system (incoming students):    

Outlook Web Access (OWA) via Office 365 (formerly Penn Live) at:
http://mail.office365.com

Office 365 Account Creation
https://pennlive.dental.upenn.edu

Existing Students:

Penn Dental Email Account Access via Office 365:
http://mail.office365.com

Support person:

For technical assistance, please contact the SDM IT Service Desk at sdmhelp@dental.upenn.edu
Walk-in hours are in the Evans Bldg. Computer Lab, Rm. B-19 Monday-Friday, 2PM - 4PM.

PennDesign

Faculty and Staff

Recommended system for home or office use:

Exchange Accounts (Staff and Standing Faculty):
Outlook 2010 (Exchange Configuration)
Outlook 2011 (Mac OS) (Exchange Configuration)
Webmail ( http://www.design.upenn.edu/outlook)

Zimbra (Visiting and Part-Time Faculty):
Outlook 2010 (Basic Security IMAP Configuration)
Thunderbird 2.x (PC), 3.x (Mac OS) (Basic Security IMAP Configuration)
Webmail ( http://zimbra.upenn.edu)

Cost, if any

None

Contact person:

Cathy DiBonaventura 215-898-3160

Support person:

ithelp@design.upenn.edu

Students

Recommended system:

Office 365 Accounts
Email: http://www.design.upenn.edu/comp/2013/07/16/student-email/

Cost, if any

None

Lab location:

321 Meyerson Hall

Contact person:

Cathy DiBonaventura 215-898-3160

Support person:

ithelp@design.upenn.edu

Graduate School of Education

Faculty

Recommended system for Exchange users:

MS Outlook 2010 (Windows), MS Outlook 2011(MacOS), Thunderbird (either Mac/Windows) or Apple Mail, or use webmail at http://webmail.exchange.upenn.edu

Recommended system for Zimbra users:

MS Outlook 2010 (Windows), MS Outlook 2011 (MacOS), Thunderbird (either Mac/Windows) or Apple Mail, or use webmail at http://zimbra.upenn.edu

Cost, if any

Free

Contact person:

GSE Help Desk 215-898-1847
gse-help@lists.upenn.edu

Support person:

GSE Help Desk 215-898-1847
gse-help@lists.upenn.edu

Staff

Recommended system for Exchange users:  

MS Outlook 2010 (Windows), MS Outlook 2011(MacOS), Thunderbird (either Mac/Windows) or Apple Mail, or use webmail at http://webmail.exchange.upenn.edu

Recommended system for Zimbra users:

MS Outlook 2010 (Windows), MS Outlook 2011(MacOS), Thunderbird (either Mac/Windows) or Apple Mail, or use webmail at http://zimbra.upenn.edu

Cost, if any

Free

Contact person:

GSE Help Desk 215-898-1847
gse-help@lists.upenn.edu

Support person:

GSE Help Desk 215-898-1847
gse-help@lists.upenn.edu

Students

To learn about your email account, go to: http://www.gse.upenn.edu/gseit/support/student-email
To login to your GSE email account, go to: http://gmail.gse.upenn.edu

Supported web browsers:

Chrome, Firefox and Internet Explorer

Help Desk location:

3700 Walnut Street, Room 005

Contact person:

GSE Help Desk 215-898-1847
gse-help@lists.upenn.edu

Support person:

GSE Help Desk 215-898-1847
gse-help@lists.upenn.edu

 

Law School

Faculty and Staff

Recommended system for office use: 

Exchange

Recommended system for home use:

Outlook Web Access

Cost, if any

None

Faculty Support:

Information Technology Services 215-898-2589
itshelp@law.upenn.edu
http://itshelp.law.upenn.edu

Staff Support:

Information Technology Services 215-898-9140
itshelp@law.upenn.edu
http://itshelp.law.upenn.edu

Students

Lab location:

Tanenbaum Hall: 2nd and 5th floor;
Kiosk Stations throughout the Law School including at The Clock, The Goat, and Golkin Student Union

Online Help Center :  

http://itshelp.law.upenn.edu

Email, Phone and Walk-in Support :

itshelp@law.upenn.edu
215-898-2679
Tanenbaum Hall 232

School of Nursing

Nursing Email Help: contact helpis@nursing.upenn.edu

Faculty and Staff

To apply for an email account and you have a Penn ID and pennkey, have your supervisor complete this form:
https://share.nursing.upenn.edu/sites/otis/helpdesk/Lists/EmailNetworkAccount/NewForm.aspx

Adjunct Faculty

To apply for an email account, please complete this form: https://apps.nursing.upenn.edu/newaccts

Recommended system for office use:

Outlook (Microsoft Exchange Server)

Recommended system for home use:

Webmail: https://webmail.nursing.upenn.edu

Cost, if any

None

Contact person:

OTIS Service Desk Operations, Room 202, 215-898-5981
helpis@nursing.upenn.edu

Support person:

OTIS Service Desk Operations, Room 202, 215-898-5981
helpis@nursing.upenn.edu

Students

To apply for an email account, please complete this form: https://apps.nursing.upenn.edu/newaccts; allow 48 hours for completion of account.

Recommended system for lab use: Webmail: https://webmail.nursing.upenn.edu/
Recommended system for home use: Webmail: https://webmail.nursing.upenn.edu
Lab location: Room 201 Claire M. Fagin Hall
Contact person: OTIS Service Desk Operations, 215-898-5981
helpis@nursing.upenn.edu
Support person: OTIS Service Desk Operations, 215-898-5981
helpis@nursing.upenn.edu

Perelman School of Medicine

School of Medicine Email Help: http://www.med.upenn.edu/somis/email.shtml

Faculty and Staff
Recommended system for office use:  Apple Mail 3.0 or higher, Thunderbird 3.0 or higher
Recommended system for home use: Webmail
Cost, if any Enhanced Security - No charge
Basic Security - $5
Only faculty and staff in Penn payroll with the School of Medicine as their primary affiliation are eligible for a mail.med account. UPHS employees are not eligible for mail.med accounts.
Contact person: Apply online at http://www.med.upenn.edu/apps/my/eam
call (215)573-4636
or Contact your local support provider (LSP) here:
http://www.med.upenn.edu/somis/lsp_directory.shtml
Support person: Contact your local support provider (LSP)
Students
Recommended system: Apple Mail 2.0 or higher, Thunderbird 2.0 or higher
Recommended system for home use: Webmail
Use of Kerberos/Pennkey authentication is required for students.
Lab location: Student Lounge, Stemmler Hall teaching labs
Contact person: Information Services (215)573-4636
medhelp@mail.med.upenn.edu
Support person: Mike Morris (215)898-9622
morrismi@mail.med.upenn.edu

School of Arts & Sciences (SAS)

SAS email client configuration is available here: http://www.sas.upenn.edu/computing/help/emailclient.html

Faculty and Staff

General Computing Information:

http://www.sas.upenn.edu/computing/help/faculty_staff

Email Support: Local Support Provider (LSP) listed here:

http://www.sas.upenn.edu/computing/staff/distributed.html

Students

General Computing Information:

http://www.sas.upenn.edu/computing/help/students

Email Support:

http://www.sas.upenn.edu/computing/help/students/email

Email Help Desk:

http://www.sas.upenn.edu/computing/forms/student_email_help.html

School of Engineering and Applied Science (SEAS)

SEAS email client configuration is available here: http://www.seas.upenn.edu/cets/answers/mailconfig.html

Faculty and Staff

To create an account:

https://www.seas.upenn.edu/accounts/create-account.html

Recommended system:

Google@seas, Thunderbird, Webmail
Google@seas: https://www2.seas.upenn.edu/apps/accounts/google.cgi

Cost, if any

None

Contact person:

Consultant
164 Levine Hall
http://www.seas.upenn.edu/cets

Support person: 

Consultant
164 Levine Hall
http://www.seas.upenn.edu/cets

Students

To create an account:

https://www.seas.upenn.edu/accounts/create-account.html

Recommended system:

Google@seas, Thunderbird, Webmail
Google@seas: https://www2.seas.upenn.edu/apps/accounts/google.cgi

Lab locations:

Moore 207 (Linux: SEAS account required)
Moore 100A  (Linux: SEAS account required)
Moore 100B  (PC: Pennkey accessible)
Moore 100C  (PC: Pennkey accessible)
Towne M62 (PC: Pennkey accessible)
Towne M70 (PC/Linux: SEAS account or Pennkey accessible)
More info on lab locations listed at http://www.seas.upenn.edu/cets/labs.html

Contact person:  

164 Levine Hall
http://www.seas.upenn.edu/cets

Support person:

164 Levine Hall
http://www.seas.upenn.edu/cets

 

 

School of Social Policy & Practice

Faculty and Staff

Recommended system:

Outlook and Webmail

Cost, if any

None

Contact person:

Albert Louie 215-898-7405
sp2help@lists.upenn.edu

Support person:

Albert Louie 215-898-7405
sp2help@lists.upenn.edu

Students

Recommended system:

Webmail, Thunderbird, Outlook, Apple Mail

Lab location:

A-18 Caster Building

Contact person:

Albert Louie 215-898-7405
sp2help@lists.upenn.edu

Support person:

Albert Louie 215-898-7405
sp2help@lists.upenn.edu

 

School of Veterinary Medicine

Faculty and Staff

Recommended system for office use:

Mozilla Thunderbird 3.1 (or higher), Mac Mail 3.6 (or higher), Microsoft Outlook 2007, or Webmail (https://zimbra.upenn.edu)

Recommended system for home use:

Webmail (https://zimbra.upenn.edu)

Cost, if any

None

Contact person:

Philadelphia - Contact: phl-help@vet.upenn.edu or
https://help.vet.upenn.edu
215-573-4236

New Bolton Center - Contact:nbc-help@vet.upenn.edu or
https://help.vet.upenn.edu
610-444-5800 ext 4357

Support person:

Philadelphia - Contact: phl-help@vet.upenn.edu or
https://help.vet.upenn.edu
215-573-4236

New Bolton Center - Contact:nbc-help@vet.upenn.edu or
https://help.vet.upenn.edu
610-444-5800 ext 4357

Students

Recommended system:

Webmail (https://zimbra.upenn.edu)

Contact person:

phl-help@vet.upenn.edu or

215-573-4236

Support person:

phl-help@vet.upenn.edu or
215-573-4236

The Wharton School

Faculty and Staff

Recommended system for office use:

Varies by office

Recommended system for home use:

Varies by office

Cost, if any

None

Contact person:

Faculty -     https://inside.wharton.upenn.edu/faculty/distributedreps.html
Dave Comroe 215-573-6071

Staff -     https://inside.wharton.upenn.edu/staff/distributedreps.html
Margaret Troncelliti 215-573-4262

Support person: 

Faculty -     https://inside.wharton.upenn.edu/faculty/distributedreps.html
(Wharton login required)

Staff -     https://inside.wharton.upenn.edu/staff/distributedreps.html
(Wharton login required)

Students

Wharton email client configuration is available at the Student Support Knowledgebase (http://spike.wharton.upenn.edu/support).

Recommended system:

http://support.wharton.upenn.edu/link/portal/632/655/ArticleFolder/979/Buying-Advice

Lab location:

F75, F80, 375 and 380 JMHH

Contact person:

Wharton Computing Student Support 215-898-8600
http://spike.wharton.upenn.edu/support

Support person:

Wharton Computing Student Support 215-898-8600
http://spike.wharton.upenn.edu/support

Office location:

Steinberg Hall-Dietrich Hall

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Date Posted: March 14, 2013 Tags: Provider Resource, Mail, Essentials, Service

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