Configuring BlackBerry for ISC Email

This article provides instructions for configuring a BlackBerry 10 OS device for ISC-hosted email.

Note: These instructions do not work for devices running the older versions of BlackBerry OS. 

The Exchange and Zimbra collaboration suites can be accessed from BlackBerry 10 devices in two ways: via ActiveSync, which will sync calendar, contacts, and email as well as some basic security policies, or via the web interface, which allows access to all of the above in addition to account preferences, tasks, and full search capabilities. In general, ActiveSync is best for user who want to keep tabs on their email and do general calendaring on the go. IMAP connectivity to Exchange or Zimbra for BlackBerry devices is not recommended.

Before connecting a BlackBerry device via ActiveSync, new ActiveSync users must have EAS enabled by the user's LSP. In order for access to be granted, the user will be requested to "sign" the PDA Terms of Service. After that has been accomplished, the following steps can be performed to begin syncing data to the device.

The instructions below are based on connecting to ISC's Exchange server. Please substitute your local Exchange information as necessary.

  1. Launch the Settings app.
  2. Select the Accounts category. 
  3. Open the Advanced Settings menu (located on the bottom right). 
  4. Select Microsoft Exchange
  5. In the Description field, enter ISC Exchange
  6. In the Domain field, enter kite
  7. In the Username field, enter username, where username is your actual PennKey name.
  8. In the Email field, enter your full Exchange email address, e.g.
  9. In the Password field, enter your email password.
  10. In the Server Address field, enter
  11. Leave "Use SSL" and "Push" enabled.
  12. Click the Next button. You will see a message that states "Verifying" and then an Exchange screen which allows you to choose to sync Email, Contacts, Calendars, Tasks, and Memos.
  13. Ensure the categories you wish to sync have the On toggle selected and click the Save button. You will be prompted to create a Device Password. You will be returned to the Mail, Contacts, Calendars screen and your Exchange data will begin to sync.
  1. Launch the Settings app.
  2. Select the Accounts category. 
  3. Open the Advanced Settings menu (located on the bottom right). 
  4. Select Microsoft Exchange
  5. Leaving the domain field blank, enter the username in the Username field.
  6. Under the Email field, enter the address in the format, followed by the user's password in the next field.
  7. Under the Server field, enter
  8. Select Next. The device will verify the account information, which usually only takes a few seconds
  9. The next screen will allow the user to select which data they would like synchronized: EmailContacts, Calendars and/or Tasks.
  10. Select Done. The phone will configure sync for Exchange, and when it finishes, the phone will be configured to sync data back and forth to the Zimbra server.

The device should also have a Passcode Lock applied, now that it is accessing potentially sensitive University data, in the form of contacts, email interactions, etc. If a Passcode Lock is not already applied, one can be enabled by opening Settings, Security and Privacy, Device Passcode. The Require Passcode option should be set to no more than 1 hour.

Web Access Instructions

  1. Visit from the browser
  2. Log in with your PennKey and Password
  3. At the next screen, choose Standard (HTML) from the type dropdown menu and click Login
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Date Posted: June 6, 2013 Tags: Provider Resource, Mobile, BlackBerry

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