Configuring Windows Phone for ISC Email

This article provides instructions for configuring a Windows Phone device for ISC-hosted email.

The Exchange and Zimbra collaboration suites can be accessed from Windows Phone devices in two ways: Via ActiveSync, which will sync calendar, contacts, and email as well as some basic security policies, or via the web interface, which allows access to all of the above in addition to account preferences, tasks, and full search capabilities. In general, ActiveSync is best for user who want to keep tabs on their email and do general calendaring on the go. IMAP connectivity to Exchange or Zimbra for Android devices is not recommended.

Before connecting a Windows Phone device via ActiveSync, new ActiveSync users must have EAS enabled by the user's LSP. In order for access to be granted, the user will be requested to "sign" the PDA Terms of Service. After that has been accomplished, the following steps can be performed to begin syncing data to the device.

  1. From the Windows Phone Home screen, swipe left to the programs listing.
  2. Scroll down and select Settings, then scroll down to and tap advanced setup
  3. In the Email field, enter your full Exchange email address, e.g. username@exchange.upenn.edu
  4. In the Password field, enter your email password.
  5. At the Advanced Setup screen that follows, select Exchange ActiveSync.
  6. In the Server field, enter mail.exchange.upenn.edu
  7. In the Domain field, enter kite
  8. Ensure that the Server requires encrypted (SSL) connection box is checked.
  9. In the Account Name field, enter ISC Exchange or any other descriptive name.
  10. The phone will begin syncing. If it does not yet have a PIN applied, the New password needed dialog will appear. Select set and enter a new passcode of at least 4 digits.

Sync should finish in 5-10 minutes. Additional configuration of the account, such as how much historical email should be synced and how frequently sync should be performed, can be changed in account settings.

Changing Exchange Sync Settings

  1. From the Windows Phone Home screen, swipe left to the programs listing.
  2. Scroll down and select Settings, then scroll down to and tap email+accounts
  3. Select the Exchange account.

Keep in mind that Windows Phone has little on-disk protection of sensitive data, and information contained on devices should be considered forfeit. As such, it may be best to limit the amount of email synced to 3-7 days.

  1. From the Windows Phone Home screen, swipe left to the programs listing.
  2. Scroll down and select Settings, then scroll down to and tap advanced setup
  3. In the Email field, enter your full Exchange email address, e.g. username@exchange.upenn.edu
  4. In the Password field, enter your email password.
  5. At the Advanced Setup screen that follows, select Exchange ActiveSync.
  6. In the Server field, enter zimbra.upenn.edu
  7. In the Domain field, enter zimbra.upenn.edu
  8. Ensure that the Server requires encrypted (SSL) connection box is checked.
  9. In the Account Name field, enter ISC Zimbra or any other descriptive name.
  10. The phone will begin syncing. If it does not yet have a PIN applied, the New password needed dialog will appear. Select set and enter a new passcode of at least 4 digits.

Sync should finish in 5-10 minutes. Additional configuration of the account, such as how much historical email should be synced and how frequently sync should be performed, can be changed in account settings.

The device should also have a Passcode Lock applied, now that it is accessing potentially sensitive University data, in the form of contacts, email interactions, etc. If a Passcode Lock is not already applied, one can be enabled by:

  1. From the Windows Phone Home screen, swipe left to the programs listing.
  2. Scroll down and select Settings, then lock+wallpaper
  3. Slide the Password toggle to On, and enter a passcode
  4. Adjust the Screen time out and Require a password after settings to something at least as secure as 3 and 5 minutes, respectively.

Keep in mind that Windows Phone has little on-disk protection of sensitive data, and information contained on devices should be considered forfeit. As such, it may be best to limit the amount of email synced to 3-7 days.

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Date Posted: June 6, 2013 Tags: Provider Resource, Mobile, Windows Phone

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