Provider Services

Information and references for the IT community at Penn.

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Posted on: October 6, 2014

ISC Client Care is a telephone and email support service for Local Support Providers (LSPs) as well as other members of the IT community at the university. LSPs can contact Client Care for a variety of purposes including 2nd and 3rd tier support on...

Posted on: August 2, 2013
Revised on April 17, 2014

In addition to consulting services, Information Systems & Computing (ISC) offers a variety of mobile device evaluation units for LSP Evaluation. Local Support Providers can request demos of mobile devices such as...

Posted on: April 10, 2013

ISC can facilitate access to a number of vendor resources that are available to IT staff at Penn. For more information or to use any of the services, IT staff should contact ISC Client Care or the direct contact listed for the service. Direct access...

Posted on: March 26, 2013

The Standards Lab is available as a resource for IT staff who wish to test specific applications or services within a controlled environment. It is maintained and administered by ISC Client Care and is equipped with desktop computers that match Penn's...

Posted on: March 12, 2013

In conjunction with ISC Information Security, the Virus Response Team manages the University's relationship with Symantec (the University's preferred antivirus software vendor), researches and monitors new and existing worm and virus threats, and...

Posted on: March 12, 2013

ISC Client Care provides equipment to facilitate the secure and environmentally sustainable disposal of computer hard drives. IT staff can schedule time to make use of a degausser and hard drive "crusher" to dispose of hard drives with the confidence...