Help and information for users of ISC's services.

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Posted on: October 17, 2016

This site will be retiring soon and migrating to a newer site. Please try searching our newer ISC Client Care page.

We are also taking this opportunity to retire old or outdated content from this site.

Posted on: June 1, 2016

Most web browsers include a feature to block pop-up windows. While this may eliminate unwanted or bothersome pop-up windows, the feature sometimes can impede the functionality of legitimate or useful websites.

Some popular Penn-affiliated...

Posted on: February 19, 2016

Supported Product

LastPass Premium at Penn

The University has partnered with LastPass to supply LastPass Premium password management accounts to all members of the Penn community.  LastPass offers a secure vault for storage of your passwords,...

Posted on: July 1, 2015

This is the current version of ISC's list of supported and recommended computing software that is widely compatible and in broad use across the University. It was substantially revised for the turn of Penn's fiscal year on July 1, 2016.


Posted on: June 25, 2015

Pennant users are encouraged to follow the current University-wide desktop recommendations when choosing new systems.

The minimum requirements for Windows users are:

Windows 7 SP1 4 GB RAM (8 GB or above is highly recommended) Oracle Java 8...
Posted on: December 10, 2014

In October 2014, Amazon announced the Fire TV Stick, a media streaming device running Fire OS, a forked version of Google's Android operating system. The Fire TV Stick is similar in size and shape to the Google Chromecast and Roku Streaming Stick. Due...

Posted on: October 6, 2014

ISC Client Care is a telephone and email support service for Local Support Providers (LSPs) as well as other members of the IT community at the university. LSPs can contact Client Care for a variety of purposes including 2nd and 3rd tier support on...

Posted on: August 20, 2014

On August 13, 2014, Cloudpath released a new update of XpressConnect, version 5.0.115. The Android app for 5.0.115 was subsequently published the following day. Initial testing has shown that this new version breaks functionality with AirPennNet on...

Posted on: February 10, 2014

In all likelihood, there considerable amount data on your computer that is important to you at this very moment.  Consider everything you have saved on it including the irreplaceable photos of your college experience, your music collection, and the...

Posted on: November 12, 2013

The AirPennNet-Guest Group Code access model is designed to facilitate wireless access for large groups of guests at campus events. Guests use a single, shared Group Code to register their devices and gain access to the AirPennNet-Guest network.