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Computing Resource Center (CRC)

The CRC provides computer support and other services to undergraduate and graduate students who reside off-campus or in Sansom Place East and Sansom Place West.  Support is available by telephone, email, as well as in-person by appointment and during walk-in hours.  The CRC's knowledgeable staff can help you with a wide-range issues including general questions, slow performance, virus and malware removal, software installations, and connecting your notebooks and compatbile smartphones to AirPennNet.

Services Available at the CRC

Quick Check & System Evaluation

When you come to the CRC with a computer issue, staff will make every effort to resolve your problem as quickly as possible during a Quick Check.  These initial evaluations are performed while you wait and generally take 20 minutes or less.  Some problems can take longer to resolve, however, so staff may ask you to check-in your computer for a System Evaluation.  The CRC will ensure that your computer is securely stored while the necessary work is performed and notify you when your system is ready for pick up.

System Tune-Up

System Tune-Up is a proactive service designed to keep your computer running as well as it can.  Many serious computer problems can be avoided with routine maintenance.  For more information about this service, please see the System Tune-Up article.

Mobile Support

CRC staff are available to help you get your compatible mobile device connected to AirPennNet.

E-Waste Recycling

CRC customers can recycle their e-waste through the CRC for free!  Computers, displays, keyboards, printers, toner and inkjet cartridges, and even compact fluorescent light bulbs and batteries can be brought to the CRC to be disposed of in an environmentally responsible way.  For more information, please see the E-Waste Recycling article.

AirPennNet-Device Registrations

Residents of Sansom Place East and Sansom Place West can bring eligible devices to the CRC to register them for AirPennNet-Device.  For more information, please see the AirPennNet-Device article.

Need Help?

The CRC is located in Suite 202, Sansom Place West, 3650 Chestnut Street.  The building's entrance is located off Steve Murray's Way (mid-block between 36th and 37th on Chestnut).  Please be sure to bring your PennCard for access to the building.

There are three ways to the receive assistance from the CRC:

  • Email & Telephone Support
    Monday - Friday, 8:00 AM - 6:00 PM
Tel: (215) 898-1000

  • Walk-in Service

    Monday - Friday
    2:00 PM - 4:30 PM
    Suite 202 Sansom Place West
  • By Appointment
    Monday - Friday, 9:00 AM - 1:30 PM
    Call (215) 898-1000 to schedule an appointment